Are you comfortable, secure and happy where you find your business self today? Yes? Well, snap out of it and get to work, or you’ll find yourself falling behind and losing your security and happiness. It’s real simple – by standing still in today’s rapidly advancing world, you are losing ground. If you are […]
One of the toughest challenges in pursuing a successful life is controlling your own thoughts and feelings. Your conscious and sub-conscious thoughts can – and will – betray you if you are not careful. Examine how you react to the things that happen to you at work and at home, and hold them up to […]
Delivery and Distribution Part 2 The fourth aspect of Delivery and Distribution is Service Mastery. Very simply, mastering service will make or break your business. Providing good service time after time builds an emotional ‘bank account’ – the customer feels better about your business and is more willing to forgive a poor experience. Provide small […]
Delivery and Distribution Part 1 Delivery, 0r Delivery Mastery as it is known at ActionCoach, is a subject with four main areas: Supply Mastery – a consistent delivery of your product to service. Under promise and over deliver Quality Mastery – making sure your product is supplied on time and always up to specifications Easy […]
And now for the final step of systematizing your business: Step #9 of the nine steps: Management Systems Now it’s time to put in management systems that allow you to institute and monitor all of the other 9 steps. Keep refining the process of systemization, improving your business and your leverage. Develop the tools for your managers […]
This week we continue to delve into the details of systematizing a business. Step #6 of the nine steps: Position Profiles. Every position on your organization chart requires a position profile. The position profile describes the job – what the person in it is required to do. You will need to develop Key Performance Indicators […]
This week (and part of next) we are delving into the details of systematizing a business. Step #5 of the nine steps: Organization Chart. This organization chart is simple in concept, harder in practice. Make an organization chart of how your business will look when it’s finished – it might be one hundred people (or a thousand!). […]
This week (and part of next) we are delving into the details of systematizing a business. Step #4 of the nine steps: SMART Goals There are three kinds of goals: 1. Negative Goals – These are the weakest of goals, because 2. Positive Goals – These are the most powerful types of goals, because they focus […]
This week (and part of next) we are delving into the details of systematizing a business. Step #3 of the nine steps: Your Culture Statement The Culture Statement details the rules of the game of doing business in your business, the rules of being an employee in your company. You want to look at four things […]
This week (and part of next) we are delving into the details of systematizing a business. Step #2 of the nine steps: Make a killer mission statement. Toronto based Bruce Mayhew Consulting see company Mission Statements as strategic marketing and business development tools that add value because they define your products / services, goals and culture to your employees, suppliers, customers, […]
This week (and part of next) we are delving into the details of systematizing a business. There are nine steps to doing so, and the first step is making a Vision statement. The Vision Statement is the guiding star for a business – what is going to happen to it and where it is going […]
In Business Minute #2, I covered the DISC personality test – how to determine where you fit on the grid and how to tell where others fit. Today we’ll look at how to influence Conscientious personalities. For a more in depth look at DISC, follow this link. Understand the DISC type. They are quite simple […]
In Business Minute #2, I covered the DISC personality test – how to determine where you fit on the grid and how to tell where others fit. Today we’ll look at how to influence Steady personalities. For a more in depth look, follow this link. Understand the DISC type. They are quite simple and thus […]
In Business Minute #2, I covered the DISC personality test – how to determine where you fit on the grid and how to tell where others fit. Today we’ll apply some of that knowledge. For a more in depth look, follow this link. Understand the DISC type. They are quite simple and thus easy to […]